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Refund Policy

Last Updated: January 3, 2025

1. 100% Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with our services, we will work with you to address your concerns and make it right.

2. Deposit Refund Policy

2.1 Before Project Commencement

If you cancel the project before we begin work:

• Full refund (100%): If cancellation occurs within 48 hours of payment
• 50% refund: If cancellation occurs after 48 hours but before work begins

2.2 After Project Commencement

Once work has started on your project:

• Deposits are non-refundable
• You will receive all work completed up to the cancellation point
• No refund will be issued for work already completed

3. Final Payment Refund Policy

3.1 Quality Issues

If the delivered project does not meet the agreed specifications:

• We will provide unlimited revisions at no extra cost
• If we cannot resolve issues within 30 days, a partial or full refund may be issued
• Refund amount will be determined based on work completed and delivered

3.2 Project Abandonment by Us

If we are unable to complete your project:

• Full refund of all payments made
• Transfer of all work completed to date
• Assistance in finding alternative service provider (if requested)

4. Non-Refundable Items

The following items and services are non-refundable:

• Third-party purchases (domain names, hosting, licenses, plugins)
• Custom design work that has been approved and delivered
• Development work for completed and delivered features
• Monthly maintenance or support fees
• Rush or expedited service fees
• Consultation or strategy sessions already conducted

5. Refund Process

5.1 Requesting a Refund

To request a refund:

1. Contact us via email at furiousmax@protonmail.com
2. Provide your project details and reason for refund request
3. Include any supporting documentation or evidence

5.2 Refund Review

We will:

• Review your request within 2-3 business days
• Contact you to discuss the situation
• Attempt to resolve any issues before processing refund
• Provide a decision within 5 business days

5.3 Refund Processing

If your refund is approved:

• Refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Bank processing times may add 3-5 additional days
• You will receive a confirmation email once refund is processed

6. Partial Refunds

Partial refunds may be issued in cases where:

• Some project milestones are completed satisfactorily
• Certain features or pages are delivered as agreed
• Scope of work was partially fulfilled

The partial refund amount will be calculated based on percentage of work completed versus total project scope.

7. Revision Policy

8. Dispute Resolution

If you're unsatisfied with our refund decision:

• Request escalation to senior management
• Provide additional information or evidence
• Consider mediation through UK Small Business Commissioner

9. Chargebacks

We strongly discourage chargebacks and prefer to resolve issues directly. If you file a chargeback:

• We will contest unauthorized or fraudulent chargebacks
• You may lose access to all deliverables and services
• Future business relationship may be terminated

Please contact us first to resolve any payment disputes.

10. Money Back Guarantee Terms

10.1 Eligibility

Our 100% Money Back Guarantee applies when:

• Significant quality issues cannot be resolved
• We fail to deliver agreed features or functionality
• Project timeline is exceeded by more than 60 days (without client-caused delays)

10.2 Exclusions

The guarantee does not apply if:

• Client fails to provide required information or feedback
• Client makes significant scope changes during development
• Technical limitations prevent implementation (disclosed upfront)
• Client violates Terms and Conditions

11. Special Circumstances

11.1 Force Majeure

In cases of force majeure events (natural disasters, pandemics, etc.), we will work with clients on flexible solutions including project pause, timeline extension, or partial refunds.

11.2 Client Circumstances

We may consider refund exceptions for genuine hardship cases such as:

• Medical emergencies
• Business closure due to unforeseen circumstances
• Other exceptional situations

Contact us to discuss your specific situation.

12. Contact Information

For refund requests or questions about this policy, contact us:

• Email: furiousmax@protonmail.com
• Phone: +44 734 967 8484
• Telegram: @FuriousMax

13. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Fair Practice

We believe in fair and transparent business practices. While we have policies in place to protect both parties, we always aim to find mutually beneficial solutions. If you're experiencing any issues with our service, please communicate with us openly – we're here to help.

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